Nova Hospitality Group
Nova built a guest experience platform that replaced their entire hotel tech stack
A boutique hotel group replaced Opera PMS, Revinate, and nine other tools with a custom hospitality platform on Intuidy AIPI that manages 2,400 rooms.
Rooms managed
NPS improvement
RevPAR increase
Reduction in guest complaints
Software Replaced
The Challenge
Nova's 8 boutique properties each ran Oracle Opera for reservations, plus a constellation of specialized tools for revenue management, guest communication, housekeeping, and reviews. The guest who stayed at one Nova property was unknown at another. Revenue managers spent mornings pulling data from five systems to set room rates.
The Solution
Nova used Intuidy AIPI to build a unified hospitality platform. A single guest profile spans all properties. Automated workflows handle pre-arrival personalization, housekeeping dispatch, and post-stay follow-up. AI agents optimize room pricing in real time and predict staffing needs based on occupancy forecasts.
“Opera was built for mega-chains. We needed something that understood boutique hospitality. Intuidy let us build a PMS that reflects how we actually run our hotels.”
Claire Fontaine
Chief Experience Officer, Nova Hospitality Group
Results
What the custom platform delivered
What They Built
Key capabilities of the custom platform
Guest DNA
Unified guest profiles with preferences, history, and sentiment across every property and channel.
AI Revenue Engine
Real-time pricing optimization based on demand, events, comp set, and channel mix.
Smart Housekeeping
AI-prioritized room cleaning schedules based on check-ins, VIP status, and inspector routes.
Experience Automation
Personalized pre-arrival communications, in-stay offers, and post-stay feedback — all automated.
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