Fix Problems Before Guests Notice
How It Used To Feel: The guest complaint about room temperature. Maintenance request lost in the system. Angry reviews mentioning things you never knew were broken. Finding out from TripAdvisor what's wrong with your property. How It Feels Now: Sensors detect AC issues before rooms are occupied. Maintenance gets alerted automatically. Problems fixed during turnover. Reviews praise how everything just works.
Before Vantage
Reservation system separate from housekeeping. Guest requests go to paper or email. Maintenance reacts to complaints. No visibility into room status. Problems discovered by guests.
After Vantage
Guest preferences loaded automatically. Housekeeping updates room status in real-time. Maintenance alerts trigger before failures. Front desk sees everything. Guests experience seamless service.
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Rooms Ready When Guests Arrive
How It Used To Feel: Early check-in requests you can't accommodate. Guests waiting in the lobby because rooms aren't ready. Housekeeping scrambling without knowing priorities. Late checkouts causing a cascade of delays. How It Feels Now: AI predicts checkout times. Housekeeping routes optimize automatically. Early arrivals accommodated. Rooms turn over 23 minutes faster. Guests happy, staff not stressed.
Before Vantage
Paper-based room status. No coordination between front desk and housekeeping. Manual route planning. Blind to checkout timing. Constant phone calls asking "Is it ready?"
After Vantage
Real-time room status visible to everyone. AI routes housekeeping for efficiency. Predictive checkout timing. Automated priority adjustments. 23-minute faster turnover on average.
Stop Taking Rooms Out of Service
How It Used To Feel: HVAC dies during peak season. Elevator breaks with guests inside. Plumbing issues discovered at the worst time. Losing revenue while rooms sit broken. Emergency repairs at premium rates. How It Feels Now: Sensors predict failures 2-3 weeks early. Repairs scheduled during low occupancy. Equipment maintained before it breaks. Rooms stay in service. Maintenance costs down 34%.
Before Vantage
React to breakdowns. Emergency repairs during peak times. Rooms offline losing revenue. High emergency service costs. Guest complaints about broken amenities.
After Vantage
Predictive maintenance alerts 2-3 weeks early. Schedule repairs during low occupancy. Equipment lifetime extended. 34% lower maintenance costs. Near-zero emergency repairs.